Refund and Cancellation Policy

This policy applies to DriveFly SaaS subscriptions supplied by AFRO INTELLIGENT. Individual driving schools remain responsible for their own lesson, package and school-specific refund policies.

Trial

The current trial lasts 10 calendar days unless a different duration is shown during registration. It does not silently delete school data when it expires. Paid functionality may pause until a subscription is activated.

Subscription cancellation

Customers may request cancellation through DriveFly support at hello@drivefly.co.za or +27 67 608 7645. The confirmation will state the effective date and any remaining access. Statutory cancellation and cooling-off rights are not excluded.

Refund requests

Refunds are assessed fairly under the agreement and applicable South African law. Include the account email, payment reference, date, amount and reason. Duplicate or erroneous payments will be investigated and corrected where confirmed. Approved refunds are returned through the available payment process and may take time to reflect.

School payments

When a student pays a listed driving school, that school is the supplier of the lesson or school service and controls its operational cancellation policy. DriveFly provides software and payment-record tools and does not become the employer of instructors or supplier of driving lessons merely by recording the transaction.

Data after cancellation

Account data is preserved for the applicable retention period and then deleted or de-identified unless law, disputes or legitimate recordkeeping require continued retention. Customers should export records they are required to keep before access ends.

Legal review required: This operational policy must be reviewed by a qualified South African professional before unrestricted commercial launch.